In the table order market where customers order using digital devices at restaurants, tablet on each table and QR codes are fiercely competing for market dominance. The table ordering system has grown rapidly as the advantage of reducing labor costs has been highlighted during the COVID-19 pandemic. Until now, most methods have used tablet devices, but due to the considerable costs of device installation, space required, maintenance (charging batteries daily), and repair(network issue, hardware single point of failures, damage), the low-cost QR code ordering or Self Ordering Kiosk method has recently been rapidly emerging.
The biggest advantage of the tablet ordering method is that it is easy to use on the table. Most of the services available to customers are visually implemented on the tablet screen. Selecting a menu, calling a staff member, and checking order details can all be easily done on a tablet device.
From the business perspective, the number of stores introducing tablets is continuously increasing due to the significant labor cost reduction effect. However, since the purchase, maintenance, and service fees for tablet devices are around $20-$30 per month per device.
